Skip to Content

STANDARD TERMS AND CONDITIONS OF SALE

TRN ELECTRONIC SERVICES LLC

Quick Summary for Our Clients

  • Warranty: We offer a 1-year limited warranty on our services and exchange modules.
  • Diagnostics: Fees are earned for the technical work performed, regardless of whether the unit is repairable.
  • Exclusions: Opening the unit, water damage, or external software tuning/remapping will void your warranty.
  • Liability: We are responsible for the repair of the module only. We do not cover external costs like towing, shop labor, or rental cars.
  • Communication: We value your business. If a risk is detected during testing, we will notify you before proceeding with major repairs.

1. Precedence of Terms

The Client expressly waives the application of its own standard terms and conditions. Any modification to these Terms shall be valid only if expressly agreed to in writing and signed by an authorized representative of TRN Electronic Services LLC (“Company”).

2. Payment Terms and Late Fees

Invoices are due within twenty-one (21) business days. Late payments shall accrue interest at the rate of 10% per annum, or the maximum rate permitted by Texas law, whichever is less. The Company may suspend pending services until full payment is received.

3. Debt Collection

Accounts unpaid for more than sixty (60) days may be referred to legal counsel or collection agencies. The Client is responsible for all reasonable legal and administrative costs incurred during recovery.

4. Taxes and Withholding

The Client is responsible for all taxes, duties, and levies. If a jurisdiction requires withholding, the Client must "gross up" the payment so the Company receives the full invoiced amount.

5. Service Delivery and Liability

The Company commits to performing services with professional diligence. All obligations are obligations of means (technical effort) and not obligations of result.

  • Transparency & Risk: We strive for success; however, electronic components may have latent defects. The Company is not liable for the total failure of a module during testing if caused by the component's pre-existing degraded state.
  • Proactive Communication: If our technicians detect a high risk of failure during the diagnostic phase, we will make reasonable efforts to notify the Client before proceeding with high-risk repair attempts.
  • Fees: Diagnostic and testing fees are non-refundable as they cover the technical labor and resources deployed.

6. Limitation of Liability

The Company’s liability is strictly limited to the service performed on the module. The Company shall NOT be liable for:

  • Towing or storage charges.
  • Third-party shop labor or diagnostic fees.
  • Vehicle rentals or loss of use/revenue.
  • Damage caused by faulty vehicle wiring or external sensors.

7. Claims and Governing Law

Claims must be submitted in writing within eight (8) calendar days of delivery (verified by tracking). These Terms are governed by the laws of the State of Texas. Venue for any dispute shall be in Texas.

8. Limited Warranty Policy

We provide a one (1) calendar year limited warranty starting from the invoice date.

8.1 Rebuild and Repair Services If a Client-supplied unit fails due to our workmanship, we will:

  1. Re-perform the repair at no labor charge; OR
  2. Issue a prorated refund (see Section 8.3); OR
  3. Apply the service credit toward a different compatible module provided by the Client. Note: We do not provide free replacement hardware for Client-supplied units.

8.2 Exchange Modules For units sold by the Company, we may repair, replace with a comparable unit, or issue a prorated refund at our discretion.

8.3 Fair Proration Schedule To ensure fairness, refunds for warranty claims are prorated:

  • 0–90 Days: 100% of the service/unit price.
  • 91–365 Days: Prorated monthly based on the remaining term of the year.

8.4 Warranty Exclusions (VOID IF)

  • The module is opened, tampered with, or repaired by others.
  • The unit shows signs of fire, water intrusion, or improper installation.
  • Software Tampering: The module has been subjected to external tuning, remapping, flashing, or unauthorized software modification after service.

8.5 Shipping All shipping, insurance, and handling costs for warranty evaluations are the sole responsibility of the Client unless otherwise agreed in writing.